Customer Relationship Management (CRM)

Overview of CRM - What is CRM, Need for CRM, Important aspects of CRM

Sales - Part 1 - Contacts, Accounts, Leads, Opportunities

Sales - Part 2 - Quotations, Product Catalog, Contracts Management

Sales - Part 3 - Territory Management, Partner Management

Marketing - Campaigns, Modes of campaign, Awareness and brand creation

Customer Support - Tickets Management, Feedbacks, Compliants and suggestions management